this report was marked 70 finally, and the first part- SCM & CRM analysis and the fourth part- scoring model analysis got distinction grades. This report emphasis on developing the information system of Natural Beauty Pty Ltd., especially on SCM system, CRM system, security issues, ethical issue. Because the old system cannot provide the type of analysis and management reporting, we need to find out new SCM and CRM systems to fulfill company needs. This report discusses for the new SCM system through information, product and financial flows to discover why the SCM can improve efficiency. And this report will argue for how the new CRM system can improve customer services, customer satisfaction, retention and product mix. Then, the report will define possible security, ethics and privacy issues that need to take into consideration when adopting SCM and CRM systems. After discussing the criteria relating to SCM & CRM vendors using scoring models, is Microsoft Dynamics GP recommended for Natural Beauty to adopt.