In this increasingly competitive marketplace, business leaders make dozens of decisions every day that improve the overall progress of business development. Different decisions are made every second, every minute and every hour which have a great impact on building a successful business. Active listening and decision making are identified as two of the most vital communication skills which contribute to the success of organisational effectiveness and efficiency (Gruber & Hartman, 2007). Making precise and intelligent decisions are imperative to build successful businesses and this action is indivisible from effective communication. In an effort to strengthen communication within the workplace, employers might consider listening to employees to make a bigger decision together in conjunction with all the people affiliate with the business. Therefore, business leaders who seek to develop professional relationship and achieve business goals should look at making improvements in active listening so as to conduct impactful and accurate decisions. This essay will firstly examine the relationship between active listening and intercultural skills as these two aspects are required to develop individuals’ professional relationship to achieve business outcomes when undertaking decision making process. Real world examples will also be provided to illustrate how business can ultilise the above skills to contribute to business success in their respective working industry.