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MGB210: Case Study

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Table of Contents 1 - Introduction 3 2 - Issues 3 2.1 Online Booking 3 2.2 Airport collection 3 2.3 Check-In 4 2.4 Cleanliness/Quality 4 2.5 Dinning 4 2.6 Checkout 5 3 - Analysis of Hotel Operations 5 3.1 Quality Management System 5 3.2 Service Quality 6 4.0 Corporate Social Responsibility 7 5.0 Recommendations 8 5.1 Customer Benefit Package (CBP) 8 5.3 Performance Measurement 9 5.4 Corporate Social Responsibility 9 6.0 Conclusion 10 Bibliography 11

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11 Pages Essays / Projects 1-2 Years old
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MGB210: Case Study
Topics this document covers:
Economy Business Marketing Customer experience Quality management Management Customer service Corporate social responsibility Morality Quality management system Customer satisfaction Customer delight Telek Benoe
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Topics this document covers:
Economy Business Marketing Customer experience Quality management Management Customer service Corporate social responsibility Morality Quality management system Customer satisfaction Customer delight Telek Benoe
Sample Text:
.............................................................................................................. 3 2 - Issues ............................................................................................................................ 3 2.1 Online Booking ........................................................................................................................................ 3 2.2 Airport collection ................................................................................................................................... 3 2.3 Check-In ...................................................................................................................................................... 4 2.4 Cleanliness/Quality ......................................................................................................................
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