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74 Pages • Complete Study Notes • Year Uploaded: 2021
The MARK202 notes provided cover the following topics: the communication process, target marketing, market segmentation, the role of marketing, the consumer decision making process, types of purchases, French's Exchange Framework, the problem solving process, the purchase and post purchase behaviours, consumer perceptions, Weber's law, learning and memory, B.F Skinner's operant conditioning, classical conditioning, methods of learning, the memory process, brand personality, trait theory (the 'Big 5'), motivation and values, Maslow's hierarchy of needs, the self concept, attitudes, the hierarchy of effects model, value creation, online social networks, viral marketing, opinion leaders, households and families, culture, values and norms, sub-cultures, age and consumer identity, lifestyle, income and social class, reference groups, adoption strategies, and ethics.
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