- Why is management important? - Managers as leaders and followers. - Theories of leadership and leadership exemplars. - Leading as well as following; managers who lead but who also follow other managers. -Managing the organisation’s moral trajectory. - Delivering on corporate social responsibility. - Becoming an ethical organisation – issues. - Managers achieving things through others. - Working with teams and groups. - Introduction to employment relations. - Issues and concepts in employment relations. - The organisation of work. - Managing people. - Human resource management – overview and main concepts. - Recruitment, training and selection. - Employment relations and labour markets. - Labour market concepts. - Labour markets and setting workers’ pay. - Managers as change agents and/or innovators. - Management in the post-industrial economy. - Managing and delivering services – physical and virtual. - Managing the organisation’s business environment. - Assessing the external environment – opportunities and threats. - Assessing organisation culture, the internal environment and corporate governance – strengths and weaknesses. - Managers as decision makers. - Models of decision making – inputs (information, knowledge, heuristics, etc.) - Decision making as individuals or in groups – decisions made by management levels (operational, tactical , strategic) - Assessing the quality of decision making.