When a breach of fair trading legislation is examined the severity of the trader’s conduct and history and the harm or damage caused are considered to ensure we take the most appropriate course of action. In all cases the details are recorded so further action can be taken if the trader comes under adverse notice in the future. After the complaint has been assessed there are several things that can happen, including: • Investigating the complaint (if this happens you will be contacted by an investigator and kept informed of the progress of the investigation. However, you may not be informed of specific details of the investigation, as to do so may compromise Fair Trading's investigation or possible future compliance activities), • adding the complaint to a compliance program targeting specific conduct that has been identified through previous complaints or through monitoring marketplace practices, or • Recording the complaint for future reference and continuing to monitor the trader’s conduct.