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VCE - Victorian Certificate of Education

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UNIT 3 - AOS 3 - Operations Mgt
Page 1/9

UNIT 3 - AOS 3 - Operations Mgt

Business Management

9 Pages VCE - Victorian Certificate of Education Year 12 Partial Study Notes Year Uploaded: 2017

The operations system involved transforming inputs into a desired output. There are three elements of the operations systems: inputs, process and outputs. A service provider creates an intangible product for example a hospital is a service provider which provides the service of health care. The first stage of the operations system is input. Inputs are the resources required to produce the output such as labour, equipment, machines, raw materials, building and components parts. For a hospital, the inputs would be medicine, tools, doctors, nurses, bed and equipment. The next stage is process, this is where the inputs are transformed into a desired output. For a hospital, this would be where the doctor would use equipment and medicine to diagnose and treat the patient. The last stage is output. This is the finished product desired by the customers. In a hospital, the output would be a treated and healthy patient.


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