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Hotel Operation Tactics and Strategy (HOTS) Report

3215HSL - Hotel Service Operations Management

31 Pages Essays / Projects Year: Pre-2021

The first part of this report is an analysis of your hotel’s performance based on the decisions/strategies which your team implemented over the last three ‘years’. The second part of the report is a Business Plan for the fourth year. This Business Plan will outline your current environment, and develop strategies to improve your performanc(based on your results from the last three years). The HOTS simulation is a team based problem solving exercise, where teams will be working together making decisions throughout the semester. Each team member has a role and function to ensure that your hotel performs well over three ‘years’. This report however is an individual report which demonstrates your understanding of your hotel performance over the three years, and its current situation. Business decisions will be made each ‘month’(within the simulation), based on the performance of your hotel. Ensure that all decision processes are noted during the semester, as these are required for this report. Business simulation cycling will occur from Week 3 through to Week 9 (which will result in 3 years of business operations).


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