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10 Pages • Essays / Projects • Year: Pre-2018
• Analyses an interaction in which you have taken part and which demonstrates your use of both ineffective & effective communication skills. The interaction should be with a person with whom you have some sort of ongoing work or personal relationship. The aim of the essay is to examine what behaviours led to the interaction being ineffective (and what behaviours were effective), and to suggest means by which YOU (not the other person) could have improved it.
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